Signup and Login
What is the minimum age requirement?
The minimum age requirement for JustHuynh is 18 years old. If you’re under 18 years old and have an account, it will not be deleted, but it will be disabled. You will not be able to swipe. Messages will not be delivered to your matches, although it may appear as if they have been sent. If you'd like to delete your account, please visit your Settings.
I can’t log in.
This may be temporary so I would suggest trying again at a later time. Just make sure you have a strong internet connection. Please check @justhuynhbaby on Twitter for updates. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download JustHuynh again. As long as you don't delete your account, this won't delete your matches, messages, and meetings.
The app keeps crashing.
This may be temporary so try again at a later time. In the meantime, make sure you have the latest version of JustHuynh and that your phone’s operating system is up-to-date, then try force quitting the app. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download JustHuynh again. As long as you don't delete your account, this won't delete your matches, messages, and meetings.
Will I lose my matches if I delete the app?
As long as you don't delete your account, deleting the app won't delete any of your matches, messages, and meetings.
What is the minimum age requirement?
The minimum age requirement for JustHuynh is 18 years old. If you’re under 18 years old and have an account, it will not be deleted, but it will be disabled. You will not be able to swipe. Messages will not be delivered to your matches, although it may appear as if they have been sent. If you'd like to delete your account, please visit your Settings.
I can’t log in.
This may be temporary so I would suggest trying again at a later time. Just make sure you have a strong internet connection. Please check @justhuynhbaby on Twitter for updates. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download JustHuynh again. As long as you don't delete your account, this won't delete your matches, messages, and meetings.
The app keeps crashing.
This may be temporary so try again at a later time. In the meantime, make sure you have the latest version of JustHuynh and that your phone’s operating system is up-to-date, then try force quitting the app. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download JustHuynh again. As long as you don't delete your account, this won't delete your matches, messages, and meetings.
Will I lose my matches if I delete the app?
As long as you don't delete your account, deleting the app won't delete any of your matches, messages, and meetings.
Profile and Settings
How do I edit my profile?
To edit your profile, tap the icon on the top left-hand corner of the main screen, tap on your profile photo, and select 'Edit'. You can add up to 5 photos and edit your profile.
I can’t change my settings.
Make sure you have the latest version of JustHuynh. If the issue persists, please try again later.
How do I delete my account?
For security purposes, if you want to delete your account, you’ll need to do it directly on the app. You will permanently lose your matches, messages, meetings, and all other information associated with your account.
To delete your account, follow the steps below:
How do I edit my profile?
To edit your profile, tap the icon on the top left-hand corner of the main screen, tap on your profile photo, and select 'Edit'. You can add up to 5 photos and edit your profile.
I can’t change my settings.
Make sure you have the latest version of JustHuynh. If the issue persists, please try again later.
How do I delete my account?
For security purposes, if you want to delete your account, you’ll need to do it directly on the app. You will permanently lose your matches, messages, meetings, and all other information associated with your account.
To delete your account, follow the steps below:
- If you deleted the app, download the app again
- Go to 'Settings'
- Scroll down and select 'Delete Account'
Photos
How do I add a profile photo?
You can upload profile photos from Facebook or from your phone directly
I can’t upload photos.
Make sure you have the latest version of JustHuynh.
If you are having trouble uploading a photo from Facebook, make sure your pictures are in a public album or at least visible to your friends (not you only). You can also try moving the pictures to a different album on Facebook.
If you are having trouble uploading a photo from your phone, make sure JustHuynh can access your photos. If you denied JustHuynh access to your photos, go to 'Settings' on your phone, find 'JustHuynh,' and enable photo access.
If the issue persists, please try again later.
How do I add a profile photo?
You can upload profile photos from Facebook or from your phone directly
- Tap the icon on the top left-hand corner of the main screen
- Tap on your profile photo
- Select 'Edit'
- Choose one of the available spaces to add a photo
I can’t upload photos.
Make sure you have the latest version of JustHuynh.
If you are having trouble uploading a photo from Facebook, make sure your pictures are in a public album or at least visible to your friends (not you only). You can also try moving the pictures to a different album on Facebook.
If you are having trouble uploading a photo from your phone, make sure JustHuynh can access your photos. If you denied JustHuynh access to your photos, go to 'Settings' on your phone, find 'JustHuynh,' and enable photo access.
If the issue persists, please try again later.
Matching (Reviewing Potential Training Partners)
Can I message someone I haven’t matched with?
No, only users who have indicated a mutual interest in one another are allowed to chat.
How do I report someone?
You can report users that you have already matched with and users you haven’t matched with. To report someone, go to their profile, hit the “down arrow” icon near their profile picture and hit report.
JustHuynh says “There's no one new around you”
Tap the icon on the top left-hand corner of the main screen, select 'Settings' and try increasing the distance and age range. You can also try logging out and logging back in.
JustHuynh is stuck on "Finding people near you".
This may be temporary so try again at a later time. Just make sure you have a strong internet connection. Please check @justhuynhbab on Twitter for updates.
On your device, go to Settings and make sure the GPS (location services) is enabled. You may have to open the Maps app in order for your GPS to pick up your current location.
If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download JustHuynh again. As long as you don't delete your account, this won't delete your matches, messages, and meetings.
Can I undo my last swipe?
Only JustHuynh Premium subscribers can “Undo” their last swipe. To subscribe, tap the premium “crown” icon on top right and follow the instructions.
Can I message someone I haven’t matched with?
No, only users who have indicated a mutual interest in one another are allowed to chat.
How do I report someone?
You can report users that you have already matched with and users you haven’t matched with. To report someone, go to their profile, hit the “down arrow” icon near their profile picture and hit report.
JustHuynh says “There's no one new around you”
Tap the icon on the top left-hand corner of the main screen, select 'Settings' and try increasing the distance and age range. You can also try logging out and logging back in.
JustHuynh is stuck on "Finding people near you".
This may be temporary so try again at a later time. Just make sure you have a strong internet connection. Please check @justhuynhbab on Twitter for updates.
On your device, go to Settings and make sure the GPS (location services) is enabled. You may have to open the Maps app in order for your GPS to pick up your current location.
If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download JustHuynh again. As long as you don't delete your account, this won't delete your matches, messages, and meetings.
Can I undo my last swipe?
Only JustHuynh Premium subscribers can “Undo” their last swipe. To subscribe, tap the premium “crown” icon on top right and follow the instructions.
Premium Upgrade
What is JustHuynh Premium?
With JustHuynh Premium, users have access to features including undo, global discovery of potential training partners, double inbox response time, stand out in matching, and additional SuperStars. JustHuynh Premium is an in-app subscription. To subscribe to JustHuynh Premium, tap the premium “crown” icon on top right and follow the instructions.
How do I change my location?
Only JustHuynh Premium users can change their location.
I started a new JustHuynh account but JustHuynh Premium doesn’t work anymore.
Each JustHuynh subscription can only be associated with one JustHuynh account at a time. Please make sure you’re satisfied with your profile before signing up for JustHuynh Premium.
How do I cancel my JustHuynh Premium subscription?
You can cancel your JustHuynh subscription anytime.
After cancelling your subscription, you will be able to use JustHuynh Premium for the remaining days that you have already paid for. When your subscription expires, it will not be renewed. You can opt back in at any time. Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription.
To cancel your subscription on your iPhone, iPad or iPod Touch directly:
If the option to turn off auto-renewal is not displayed here, you may have already chosen to turn it off, canceling future charges. If that's the case, you should be able to see the end date of your subscription on this screen.
To cancel your subscription on your Android device directly:
JustHuynh Premium subscription isn’t working
If you have already subscribed to JustHuynh Premium but the app still asks you to subscribe, try restoring your purchase by opening JustHuynh app, go to ‘Settings’ and tap ‘Restore Purchase.’
What is JustHuynh Premium?
With JustHuynh Premium, users have access to features including undo, global discovery of potential training partners, double inbox response time, stand out in matching, and additional SuperStars. JustHuynh Premium is an in-app subscription. To subscribe to JustHuynh Premium, tap the premium “crown” icon on top right and follow the instructions.
How do I change my location?
Only JustHuynh Premium users can change their location.
- Tap the icon on the top left-hand corner of the main screen
- Select 'Settings'
- Tap 'My Current Location'
- Select 'Add a new location'
- Type a location, select it from your search results
I started a new JustHuynh account but JustHuynh Premium doesn’t work anymore.
Each JustHuynh subscription can only be associated with one JustHuynh account at a time. Please make sure you’re satisfied with your profile before signing up for JustHuynh Premium.
How do I cancel my JustHuynh Premium subscription?
You can cancel your JustHuynh subscription anytime.
After cancelling your subscription, you will be able to use JustHuynh Premium for the remaining days that you have already paid for. When your subscription expires, it will not be renewed. You can opt back in at any time. Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription.
To cancel your subscription on your iPhone, iPad or iPod Touch directly:
- Go to the App Store on your iOS device.
- Scroll to the bottom.
- Tap Apple ID (your Apple ID email)
- Tap View Apple ID.
- Log in if it asks you to.
- Scroll down to Subscriptions and tap Manage.
- Select JustHuynh and set the auto-renewal slider to Off or select Unsubscribe.
If the option to turn off auto-renewal is not displayed here, you may have already chosen to turn it off, canceling future charges. If that's the case, you should be able to see the end date of your subscription on this screen.
To cancel your subscription on your Android device directly:
- Open the Google Play Store app.
- Search for JustHuynh and select JustHuynh in your search results.
- Select Cancel or Unsubscribe.
- Confirm.
JustHuynh Premium subscription isn’t working
If you have already subscribed to JustHuynh Premium but the app still asks you to subscribe, try restoring your purchase by opening JustHuynh app, go to ‘Settings’ and tap ‘Restore Purchase.’
Matches
How do I unmatch (block) someone?
You can only unmatch (block) someone that you have matched with. Go to his/her profile, hit the “down arrow” icon in the top right hand corner of their profile picture, and select “Block”. You’ll disappear from their Matches, they won’t be able to message you anymore, and they will also disappear from your Matches.
Can I unblock someone?
No, blocking / unmatching is a permanent action.
How do I report someone?
You can report users that you have already matched with, and users you haven’t matched with. To report someone, click on “down arrow” icon in the top right hand corner of their profile picture, hit report.
I got a new match notification but I don’t see a new match.
Try typing that person’s name in the Search bar at the top of the Matches screen. If the conversation doesn’t come up, it means that person either unmatched you or deleted their account. There might be a slight delay so try again later.
How does Partner Inbox Work?
When someone “thumbs up” your profile indicating that they’re interested in training with you, you have 24 hours to “thumbs up” or “thumbs down” the potential training partner or their request will disappear from your inbox. This time sensitive request is designed to motivate users to hold themselves accountable to reaching their fitness goals by reviewing potential training partners who are interested in achieving their fitness goals with you. If 24 hours is not enough, upgrade to Premium for 48-hour response time.
I lost all my Matches!
This may be temporary so try again at a later time. If the issue persists, try logging out and logging back in. As long as you haven’t accidentally deleted your account you should be fine. Note: If only one or two of your Matches disappeared, they either unmatched you or deleted their account.
How do I unmatch (block) someone?
You can only unmatch (block) someone that you have matched with. Go to his/her profile, hit the “down arrow” icon in the top right hand corner of their profile picture, and select “Block”. You’ll disappear from their Matches, they won’t be able to message you anymore, and they will also disappear from your Matches.
Can I unblock someone?
No, blocking / unmatching is a permanent action.
How do I report someone?
You can report users that you have already matched with, and users you haven’t matched with. To report someone, click on “down arrow” icon in the top right hand corner of their profile picture, hit report.
I got a new match notification but I don’t see a new match.
Try typing that person’s name in the Search bar at the top of the Matches screen. If the conversation doesn’t come up, it means that person either unmatched you or deleted their account. There might be a slight delay so try again later.
How does Partner Inbox Work?
When someone “thumbs up” your profile indicating that they’re interested in training with you, you have 24 hours to “thumbs up” or “thumbs down” the potential training partner or their request will disappear from your inbox. This time sensitive request is designed to motivate users to hold themselves accountable to reaching their fitness goals by reviewing potential training partners who are interested in achieving their fitness goals with you. If 24 hours is not enough, upgrade to Premium for 48-hour response time.
I lost all my Matches!
This may be temporary so try again at a later time. If the issue persists, try logging out and logging back in. As long as you haven’t accidentally deleted your account you should be fine. Note: If only one or two of your Matches disappeared, they either unmatched you or deleted their account.
SuperStar
What is SuperStar?
By selecting “Superstar” when looking at someone's JustHuynh profile, you let that person know that you’re very interested in training with them. The other person will be notified of your high interest in training with them when they see your profile in their “Partner Request Inbox” as “Superstar” boosts the odds that someone will see your profile before users who did not send a “Superstar.”
All JustHuynh users get two SuperStars to send each day. JustHuynh Premium subscribers receive five SuperStars per day.
Can I “undo” a SuperStar?
No. Superstars are permanent.
What is SuperStar?
By selecting “Superstar” when looking at someone's JustHuynh profile, you let that person know that you’re very interested in training with them. The other person will be notified of your high interest in training with them when they see your profile in their “Partner Request Inbox” as “Superstar” boosts the odds that someone will see your profile before users who did not send a “Superstar.”
All JustHuynh users get two SuperStars to send each day. JustHuynh Premium subscribers receive five SuperStars per day.
Can I “undo” a SuperStar?
No. Superstars are permanent.
Gifts
What is a Gift?
By sending a “Gift” when looking at someone's JustHuynh profile, you let that person know that you’re very interested in training with them. The other person will be notified of your high interest in training with them when they see your profile in their “Partner Request Inbox” as the value of the “Gift” boosts the odds that someone will see your profile before users who sent a lesser value gift or did not send a “Gift.”
Note: you must have sufficient “virtual credits” to send a “Gift.”
Can I “undo” a Gift?
No. Gifts are permanent.
What is a Gift?
By sending a “Gift” when looking at someone's JustHuynh profile, you let that person know that you’re very interested in training with them. The other person will be notified of your high interest in training with them when they see your profile in their “Partner Request Inbox” as the value of the “Gift” boosts the odds that someone will see your profile before users who sent a lesser value gift or did not send a “Gift.”
Note: you must have sufficient “virtual credits” to send a “Gift.”
Can I “undo” a Gift?
No. Gifts are permanent.
Awards
What is an Award?
Awards are earned when you achieve the goal indicated in award description. These awards are designed to motivate you to be accountability in achieving your fitness goals.
What is an Award?
Awards are earned when you achieve the goal indicated in award description. These awards are designed to motivate you to be accountability in achieving your fitness goals.
Chat/Messages
I got a new message notification but I don’t see it.
Try typing that person’s name in the Search bar at the top of the Matches screen. If the conversation doesn’t come up, it means that person either unmatched you or deleted their account. There might be a slight delay so try again later.
Can I message someone I haven’t matched with?
No, only users who have indicated a mutual interest in one another are allowed to chat.
My messages are not going through.
This may be temporary so try again at a later time. Make sure you have a strong internet connection. Please check @justhuynhbaby on Twitter for updates.
Note: The minimum age requirement for JustHuynh is 18 years old. If you’re under 18 years old and have an account, it will not be deleted, but it will be disabled. You will not be able to swipe. Messages will not be delivered to your matches, although it may appear as if they have been sent. If you'd like to delete your account, please visit your Settings.
I got a new message notification but I don’t see it.
Try typing that person’s name in the Search bar at the top of the Matches screen. If the conversation doesn’t come up, it means that person either unmatched you or deleted their account. There might be a slight delay so try again later.
Can I message someone I haven’t matched with?
No, only users who have indicated a mutual interest in one another are allowed to chat.
My messages are not going through.
This may be temporary so try again at a later time. Make sure you have a strong internet connection. Please check @justhuynhbaby on Twitter for updates.
Note: The minimum age requirement for JustHuynh is 18 years old. If you’re under 18 years old and have an account, it will not be deleted, but it will be disabled. You will not be able to swipe. Messages will not be delivered to your matches, although it may appear as if they have been sent. If you'd like to delete your account, please visit your Settings.
Scheduling/Tracking Meetings
Why should I Schedule Meetings
Scheduling meetings provide accountability to achieve your fitness goals as you indicate time, location, activity, and any challenges with training partner (s).
Why should I Track Meetings
Tracking meetings provide accountability to achieve your fitness goals as you indicate whether or not you attended the scheduled training with training partner (s). Tracking meetings improve your leaderboard rankings and partner compatibility scores.
Why should I Schedule Meetings
Scheduling meetings provide accountability to achieve your fitness goals as you indicate time, location, activity, and any challenges with training partner (s).
Why should I Track Meetings
Tracking meetings provide accountability to achieve your fitness goals as you indicate whether or not you attended the scheduled training with training partner (s). Tracking meetings improve your leaderboard rankings and partner compatibility scores.
Leaderboards
What is a leaderboard.
Based on your JustHuynh activity such as workout frequency, activities, received gifts, friends, and more, you will be ranked locally, nationally, and globally. Leaderboards provide motivation for you to achieve your fitness goals with the support of the global community.
What is a leaderboard.
Based on your JustHuynh activity such as workout frequency, activities, received gifts, friends, and more, you will be ranked locally, nationally, and globally. Leaderboards provide motivation for you to achieve your fitness goals with the support of the global community.
Challenges
What is a Challenge?
Training Partner (s) can issue challenges when scheduling a training meeting. If a challenge is made and you miss a training meeting, you will be held accountable for letting your partner(s) down by purchasing “virtual credit” to training partner (s) who attended the training.
If training partner who issued a challenge and missed a training does not pay “virtual credit” to training partner (s) who attended, e-mail info@justhuynh.com so we will follow-up with training partner. Breaking a challenge agreement lets down training partner(s) and could result in removal from JustHuynh app usage for violating honor code.
What is a Challenge?
Training Partner (s) can issue challenges when scheduling a training meeting. If a challenge is made and you miss a training meeting, you will be held accountable for letting your partner(s) down by purchasing “virtual credit” to training partner (s) who attended the training.
If training partner who issued a challenge and missed a training does not pay “virtual credit” to training partner (s) who attended, e-mail info@justhuynh.com so we will follow-up with training partner. Breaking a challenge agreement lets down training partner(s) and could result in removal from JustHuynh app usage for violating honor code.
Safety
How should I use JustHuynh safely?
The safety of our users is very important to us. There are steps that everyone can follow to ensure their safety while using JustHuynh.
Keep your financial information private
Ignore any request to send money – even if the person claims to be in an emergency – and report it to us immediately. Never give out financial information such as your social security number, or other government issued identification, credit card number or bank information.
Keep your personal information
You are in control of your JustHuynh experience at all times – remain anonymous until you feel ready. Be careful about sharing personal information, such as your full name, phone number, email and address. Protect your identity until you are comfortable enough with someone to share it. Also, leave any personal contact information out of your JustHuynh profile.
Note: JustHuynh will never send you an email asking for your username and password information. Any such communication should be reported immediately.
Spam/Scammers: There are red flags to watch out for that may indicate you're dealing with a scammer. Be aware of anyone who:
Report suspicious users: Please report anyone who violates our terms of use. Examples of terms of use violations include:
Get to know the other person before meeting them offline
Get to know someone through chat before disclosing personal information or meeting in person. We don't conduct criminal background checks on our users, so it’s up to you to do your own research and remain cautious.
Tell a friend or family member of your plans
Tell them who you are meeting, where you are going and when you will return. Bring your phone with you.
Drive yourself to and from the first meeting
Be in control of your own ride – even if you take a taxi. Securing your own ride is important. Even if the person you're meeting volunteers to pick you up, do not get into a vehicle with someone you don’t know and trust, especially if it’s the first meeting.
How should I use JustHuynh safely?
The safety of our users is very important to us. There are steps that everyone can follow to ensure their safety while using JustHuynh.
Keep your financial information private
Ignore any request to send money – even if the person claims to be in an emergency – and report it to us immediately. Never give out financial information such as your social security number, or other government issued identification, credit card number or bank information.
Keep your personal information
You are in control of your JustHuynh experience at all times – remain anonymous until you feel ready. Be careful about sharing personal information, such as your full name, phone number, email and address. Protect your identity until you are comfortable enough with someone to share it. Also, leave any personal contact information out of your JustHuynh profile.
Note: JustHuynh will never send you an email asking for your username and password information. Any such communication should be reported immediately.
Spam/Scammers: There are red flags to watch out for that may indicate you're dealing with a scammer. Be aware of anyone who:
- Sends you messages containing links to third-party websites
- Quickly asks to talk or chat outside of JustHuynh
- Asks you for money
- Vanishes mysteriously then reappears under a different name
- Asks for your address under the guise of sending physical flowers or gifts
Report suspicious users: Please report anyone who violates our terms of use. Examples of terms of use violations include:
- Asking you for money or donations
- Anyone that looks like they could be under the age of 18
- Users sending harassing or offensive messages
- Users behaving inappropriately after meeting in person
- Fraudulent profiles
- Spam or solicitation, such as attempts to sell products or services
Get to know the other person before meeting them offline
Get to know someone through chat before disclosing personal information or meeting in person. We don't conduct criminal background checks on our users, so it’s up to you to do your own research and remain cautious.
Tell a friend or family member of your plans
Tell them who you are meeting, where you are going and when you will return. Bring your phone with you.
Drive yourself to and from the first meeting
Be in control of your own ride – even if you take a taxi. Securing your own ride is important. Even if the person you're meeting volunteers to pick you up, do not get into a vehicle with someone you don’t know and trust, especially if it’s the first meeting.
