Studio Manager

COMPANY
JustHuynh Fitness helps people build confidence and self defense skills thru 45-minute martial arts group fitness classes.

JOB DESCRIPTION
JustHuynh is seeking an energetic, personable, and experienced Studio Manager who will be accountable for the day-to-day operations of the studio, maintaining the overall experience for clients, and supervising the team.

RESPONSIBILITIES
Sales and Retail Management

Drive sales for classes and memberships to hit or exceed daily, weekly, and monthly metrics in attendance, revenue, retention, payroll, facilities management, cost control, new client visit bookings, sales closing percentage, membership growth, attrition, and customer satisfaction score
Execute sales process for lead generation, follow up, and membership enrollment
Work directly with Head Trainer in increasing studio utilization (non-peak time) and workout traffic (attendance)
Review and analyze studio profit and loss statements daily to ensure studio is on track to meet sales and cost goals
Work with ownership to address studio or client concerns
Enforce corporate policies, business practices, systems, and processes
Provide and maintain the highest level of customer service
Work with merchandising team to keep all displays updated and inventory adequately stocked
Manage studio accounting needs, including recording daily petty cash flow and preparing bank deposits
Ensure all front desk systems are followed such as Member Check-In, Telephone Inquiries, Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests, and document scanning
Execute daily club walkthroughs to ensure the facility is clean, maintained and operationally sound
Perform operational duties (front desk, teaching) at the studio as needed

Employee Management

Oversee staff management process from hiring, training, scheduling, supporting, discipline, and termination
Ensure every shift is covered by instructor team or by the studio manager
Administer scheduling and bi-weekly payroll for direct reports
Responsible for 30-60-90 day and annual staff performance reviews
Develop a high energy culture through contests and incentive based motivation
Mentor team for ongoing success and future growth
Conduct regular sales staff meetings and attend required corporate meetings

Marketing

Execute approved marketing campaigns and analyse ROI of monthly budget spend
Identify influencer partnerships and maintain record of all gifted items and classes
Create local event calendar and determine JustHuynh’s level of involvement in any community events
Manage studio’s social media accounts (Instagram, Facebook, Twitter) incorporating instructors, current retail collection, and relevant cultural conversation
Participate in local and corporate events (health fairs, pop-ups, grand openings, contests, community, and B2B events)
Book charity classes
Plan and market two (2) themed classes per month
Email communications for local events, specials, news, etc
Distribute local instructor social media kits for monthly postings from their accounts
Monitor local Yelp and Google page to answer questions and concerns. Encourage members and first-timers to leave reviews about their class experience

Partnerships

Identify and tier community partners (universities/schools, restaurants, residential buildings, hotels, shared work spaces, etc) in the area for outreach and social events
Partner with corporate groups for studio utilisation
Identify opportunities to establish JustHuynh Fitness as a leader in the fitness industry i.e. conferences, panels, interviews
Document in-studio events via photos, videos, etc.
Collaborate with clients to develop new partnerships
Create monthly reports highlighting impact of new and existing partnerships

QUALIFICATIONS

3-5 years experience in a supervisory role preferably in fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation (sales) and people management (leadership)
Current First Aid and CPR certificates
Flexibility to work mornings, evenings, and weekends
Knowledge of industry legal rules and guidelines
Entrepreneurial spirit with drive for excellence
Working knowledge of data analysis and performance/operation metrics
Familiarity with Google for Work Suite and various business software (e.g. ERP, CRM)
Outgoing leader with experience managing large teams and creating a positive culture
Proven track record of increasing sales, boosting membership retention, soliciting referrals, and executing marketing campaigns
Positive outlook and attitude
Pass Criminal background check
Passion to transform lives through health and wellness
Live the JustHuynh Fitness brand by being physically fit and leading a healthy lifestyle
Ability to take 1‐2 classes per week to effectively describe the workout to prospective clients
Excellent ability to communicate clearly with team members, clients, and senior management
High degree of motivation
Detailed
Punctual and reliable
Strong listener with the ability to empathize
Demonstrate a solution-oriented mindset and ability to execute within company standards
Relentlessly resourceful
Strong time management skills
Grace under pressure and good judgment in sensitive situations
High performer
Core values of honesty, integrity, and trustworthiness
Ability to network and self-promote
Social Media Experience
Content Marketing Experience: blogs, vlogs
Exceptional work ethic
Must be able to lift 50 LBS
Excellent client service skills
Willingness to learn
Bachelor’s Degree (Preferred)

PROS

Earn $38,000-$50,000/year; includes base salary, commissions, and bonus
Full-time benefits: QSEHRA health insurance reimbursement program, Paid Time Off (PTO)
Free studio membership and discount on retail products
Be a part of a winning team and premium brand
Opportunity for Career Growth into Ownership positions
Experience shaping offline and online communities
Strengthen marketing, leadership, promotion, public speaking, and sales skills
Opportunity to interact with industry leaders
Enhance your personal brand and network thru fitness
Work with smart, creative, fun, and motivated team

Application

Complete 5-Part Application Below

Manager Detail
JustHuynh Fitness Test
Ageless Athletic Assassin
Experience
Video

JUSTHUYNH FITNESS

Studio Manager

Application